Proposal to avoid managerial derailment and failure Essay Example for Free

suggestion to avoid managerial derailment and failure EssaySouthwest Airlines strict adherence to its mission to provide the highest fiber of customer service delivered with a sense of warmth, friendliness, individual pride, and troupe spirit is a key doer to the companys success (About Southwest Airlines Co, 2013). The airlines ability to commit to employees to provide them with a stable pee environment that ensures equal opportunity for learning and personal growth. Southwest prides itself on allowing all within the company to be creativity and innovative to help improve the effectiveness of Southwest Airlines. The most important benefit, employees leave be provided the same concern, respect, and caring attitude within the organization that they are expected to share outwardly with every Southwest Customer. Southwest uses an unorthodox leadership style created by Herb Kelleher. The basic mentation is that the organization works like an upside down pyramid. The upper manag ement is at the bottom and supports the cause line employees, who are the experts. This strategy works for Southwest Airlines because management decisions are made by everyone in the organization, not just the head executives.The companys emphasis on creativity and innovation bodes hygienic for a company that stresses free will over structure and titles (About Southwest Airlines Co, 2013). While Southwest Airlines offers the patent minimum in flight options, it does meet and exceed customer expectations when it comes to service. They base their model on the motto, which states that if theyre happy, satisfied, dedicated, and energetic, theyll cause real good care of the customers. When the customers are happy, they come back. And that makes the shareholders happy, (About Southwest Airlines Co, 2013).Southwest Airlines have managed to keep a happy medium between labor unions and contract employees by maintain a healthy kin with its employees. It is an added benefit to offer emplo yees longer hours with more than just competitive pay. Southwest has had the ability to succeed because of the mass to realize and obtain its goals in business. The focus on bare essentials for flight is the catalyst for its low exist business model.A low cost plane with short pass away between major cities has every bit allowed Southwest Airlines to focus on a specific type of consumer. The customer base for Southwest Airlines is by and large the business class will take service or luxury when it comes to being efficient and cost effective. The ability to focus that theidea that customers, can be satisfied without having expensive options available for them, Southwest Airlines has successfully lured those consumers out-of-door from the bigger airlines. Combined with the influences of the internet, Southwest Airlines can continue to excel in the industry by bypassing travel agents and their fees ensuring to avoid any managerial derailments or failures.ReferenceAbout Southwest A irlines. (2011). Retrieved October 12, 2013, from Southwest Airlines http//www.southwest.com/html/about-southwest/index.html