Haircuts Case Study Essay

Strategic Business Area to Improve through and through IT.The most important aspect of the hair bound offting business illustration that fuck be improved in UMUC Haircut situation has to be customers (customer demand). The entire profit model revolves around two truth. The graduation exercise is that people want to come go away haircuts here at UMUC. Second, these customers go out be repeat customers at a rate that facilitates profit. In order to meet both ofthese goals for profit the expend of a comprehensive computer programming tool is needed to both hit customers and manage employees. A cloud-based open schedule application all(a)ows for simple transpargonntness and has a secondary feature of using old scheduling data to form a more profit fit business model. Being adequate to(p) to have a constantly evolving schedule provides the perfect amount of flexibility for Myra Morningstar.Specific SolutionTo best apply information technology to the scheduling problem a robust program get out be developed. This programs first major feature is that it will be cloud based. So for a 7 day work week there will be open hourly blocks that can be filled with customer appointments. These blocks are of course able to be filled at the main look to on the central computer in the system but can also be filled via the web. Customers will be able to shelve request for blocks which will be approved by management. At the said(prenominal)(p) time, in the same program these blocks will correspond to individual chairs, in the sense that the chair represents an available hairdresser being able to answer the styling or cut. This program will be real time so that everyone is one the same page. Ultimate control will fall on Myra Morningstar. The program will run through the UMUC Haircut website.IT Infrastructure RequirementsServices- Myra and staff will be required to learn and manage this program. Although not overly manifold it will require dedication of commit to b e successful. It will be tempting to use the paper scheduling method but this will need to be cut out. The initial construction of the program and incidental upgrades to the program will be the work of a clever programer for take up and should not require constant technical support.Hardware- Any internet machine-accessible device will be able to access to the program. It would be a sound investment to have a small command ending or server inside the store able to handle reenforcement up this data constantly and allows a level of redundancy. (To both discussion the data and backing it up)Software- A application will have to be purchased or intentional to facilitate this online scheduling. An example of a pre-existing software system package would be Appointment-plus, this service already includes customer self-booking.Telecommunications- A high-velocity internet connection will be required at all times so that the program can communicate changes back and driveward at all ti mes. This need can be handled by fiberoptic or a dsl network from a local provider. well-nigh of the information here will be data.Facilities- The main desk computer send out will be the facility for housing the center server. This software, if uniquely designed for UMUC Haircuts will be entirely in-house but if a generic interlingual rendition it is applied it will be managed from that companies facility.How Online programming will Improve the Process.As UMUC Haircut conducts business now there is no single method for managing both employee staffing times and customer appointments. Customers have to come in or use the phone to schedule an appointment or come for a straits in unsure of availability. This new program will allow for the front desk, all the stylist, and customers to access the scheduling tool at all times. This will stream line the process of getting into a chair and cut down on the almost guess method of scheduling employees.Online Scheduling Impact on Generic St rategy.The generic strategy goal that is strived for at every step in this process is Broad Market/ advanced Value-to-Cost Ratio. With an affective online scheduling tool more customers will be able to access appointment opportunities that fit their schedule. This gives them the ability to plan ahead. at the same time the scheduling application also cuts down on the hours that stylist are getting paid even though there are no appointments. Being able to cut down on these in straitened circumstances(p) hours will make the cost drop which will indirectly disgrace the Value Ratio. Reaching more people online, at acheaper value will be the driving force to adopt an online solution for scheduling.ReferencesSchmidt, M. (n.d.). Retrieved from http//www.businesscaseanalysis.com/business.htmlhttp//www.appointment-plus.com/ harvesting/how_it_works.php